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Changing lives for a safer London
The London Community Rehabilitation Company works with offenders to help them lead responsible and law abiding lives.
Our over-riding aim is to reduce reoffending and protect the public.


Like any other organisation, we can learn a lot from the complaints, comments and compliments we receive.


Informal complaints


A face-to-face or telephone conversation with the person involved can often resolve any issues.  If you are a service user, you may wish to discuss the matter with a senior member of staff.


Formal complaints


Formal complaints which cannot be resolved at a local level should be sent to:


Complaints Unit

London Community Rehabilitation Company

9th Floor

Hannibal House

New Kent Road

Elephant and Castle





Telephone: 0207 708 8115 to lodge a complaint.


For more information on how we handle complaints please see the documents below:


Related Information