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Changing lives for a safer London
The London Community Rehabilitation Company works with offenders to help them lead responsible and law abiding lives.
Our over-riding aim is to reduce reoffending and protect the public.
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Complaints

Complaints

Like any other organisation, we can learn a lot from the complaints, comments and compliments we receive.

 

Informal complaints

 

A face-to-face or telephone conversation with the person involved can often resolve any issues.  If you are a service user, you may wish to discuss the matter with a senior member of staff.

 

Formal complaints

 

Formal complaints which cannot be resolved at a local level should be sent to:

 

Complaints Unit

London Community Rehabilitation Company

9th Floor

Hannibal House

New Kent Road

Elephant and Castle

London

SE1 6TE

 

Email: crc.complaints@londoncrc.org.uk

Telephone: 0207 708 8115 to lodge a complaint.

 

For more information on how we handle complaints please see the documents below:

 

Related Information