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Reducing reoffending and changing lives
The London Community Rehabilitation Company works with offenders to help them lead responsible and law abiding lives.
Our over-riding aim is to reduce reoffending and protect the public.
Compliments and complaints


Getting it right is important to us

London Community Rehabilitation Company (CRC) is committed to high standards and we hope this is your experience of working with us.



If you want to thank someone from the CRC who has worked with you, please write to them at their office address or send them an email.


But what if I have a complaint?

We aim to resolve complaints informally at a local level whenever possible. To avoid the trouble of making a formal written complaint, a face-to-face meeting or telephone conversation with the person involved can often be the solution. If this is difficult, please ask to speak to a more senior member of London CRC’s staff.


Written complaints

If you are unable to resolve your complaint with your local office, you can make a formal complaint in writing within one year of the events concerned.


Send your signed formal complaint to:

Complaints Unit
Quality and Performance Team
199 Arlington Road


Telephone: 020 7708 8115.


More information

For more information on how we handle complaints please see our ‘Tell us what you think’ leaflet.

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